Frequently Asked QuestionsHow quickly will I receive my order?
We pride ourselves on a quick turnaround - we aim to e-mail all digital orders
within 3 hours (within office hours) but most are processed sooner by a
team of skilled in-house operators. All post orders are dispatched the same day
(within office hours) if received before 16.30. Our opening hours are:Mon/Tues 9 - 17.30, Wed 9.30 - 17.30, Thurs 9 -17.30, Fri 9 - 17.30, Sat 9.30 - 13
Why do some of your products have VAT on them and others don't?
If we post or supply a paper map/plan these products are zero rated by the UK
Government but if we provide a product digitally (e.g. by email) this is classed
as a service and therefore VAT is applicable
Confused about map scales?
The smaller the number, the greater the detail of the map. For example: 1:500
has a greater detail than 1:10,000...
What scale do I require for Planning Permission in the UK?
Our most popular basic Planning Permission Map is a 1:1250 plan but different
local authorities require different map scales - we cover them all though 1:500,
1:1250 and 1:2500
What is the difference between Vector data and Raster data?
Vector data is represented as a series of two-dimensional coordinated lines and
points, Computer-aided design (CAD) systems are able to interpret this type of
digital data
Raster data represents map detail as a flat image, similar to a photograph, they
are made from a matrix of individual pixels - we supply our raster data in tif
format, the majority of PCs or Macs can open these products without the need to
have specialist software
How does the National Grid work (UK) ?
Here is a useful download/link (pdf): LINK
How up to date is the mapping you sell?
We have instant access to Britain’s most accurate and comprehensive mapping data
direct from the Ordnance Survey database. This system is updated up to 5000 times a day
I have purchased a paper map, can I make further photocopies of these plots?
Only customers who have an existing Ordnance Survey paper map copying licence can copy plans, If you would like further details of how to obtain a paper map copying licence, follow this link: - How to obtain a paper map copying licence - Alternatively additional copies can be supplied at time of purchase at a reduced rate |
Help SectionMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.
To remove an item placed in the shopping basket, simply click on VIEW BASKET (near top of screen) and tick the remove box (1 below) then click update (2 below)
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